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IT Service Desk Engineer

Net Access India

At a glance

Experience1+ years

LocationChennai

Job typeFull-time · On-site

Last dateOpen until filled

Role & responsibilities

Read full description

Provide Level 1 technical support via phone, email, and chat in a 24x7 support environment.
Record, track, and resolve incidents and service requests through ITSM ticketing tools. Perform initial diagnosis and troubleshooting of hardware, software, desktop, and laptop-related issues.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
Troubleshoot Office 365 and VPN connectivity issues. Coordinate with L2/L3 support teams for incident escalation and resolution.
Work with OEM vendors for hardware support, warranty claims, and service coordination.
Ensure adherence to ITIL processes, service standards, and SLA commitments.
Manage multiple tickets simultaneously while maintaining high customer satisfaction. Adapt to new technologies, tools, and business processes.
Required Skills Minimum 2+ years of experience in IT Helpdesk, Service Desk, or Technical Support.
Strong troubleshooting skills in Windows OS, Microsoft 365, Office 365, VPN, and desktop support.
Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar.
Excellent verbal and written communication skills.
Strong customer service orientation and active listening skills.
Ability to explain technical concepts to non-technical users.
Willingness to work in 24x7 rotational shifts.
Experience in supporting global/international clients will be an added advantage

Posted5 Nov 2026

Last date to applyOpen until filled

1
Open the official careers page on naukri.com.
2
Create an account and fill in your education and contact details.
3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF
4
Submit and note your application ID for the test and interview emails.

Apply online
naukri.com Official website
naukri.com

Listed on the company’s careers page as of 7 Nov 2026. Apply on the company’s own site; we never charge for jobs. Report a mistake

Job description

Role & responsibilities

Read full description

Provide Level 1 technical support via phone, email, and chat in a 24x7 support environment.
Record, track, and resolve incidents and service requests through ITSM ticketing tools. Perform initial diagnosis and troubleshooting of hardware, software, desktop, and laptop-related issues.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
Troubleshoot Office 365 and VPN connectivity issues. Coordinate with L2/L3 support teams for incident escalation and resolution.
Work with OEM vendors for hardware support, warranty claims, and service coordination.
Ensure adherence to ITIL processes, service standards, and SLA commitments.
Manage multiple tickets simultaneously while maintaining high customer satisfaction. Adapt to new technologies, tools, and business processes.
Required Skills Minimum 2+ years of experience in IT Helpdesk, Service Desk, or Technical Support.
Strong troubleshooting skills in Windows OS, Microsoft 365, Office 365, VPN, and desktop support.
Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar.
Excellent verbal and written communication skills.
Strong customer service orientation and active listening skills.
Ability to explain technical concepts to non-technical users.
Willingness to work in 24x7 rotational shifts.
Experience in supporting global/international clients will be an added advantage