Business Operations Associate

The Business Operations Associate will play a key role in supporting strategic planning, operational excellence, and business growth within a fast-growing technology environment. Working closely with the VP of Business Operations, you will contribute to high-impact initiatives that shape organizational priorities and improve company-wide performance. You will collaborate with cross-functional teams, including Product, Engineering, Finance, People, and Go-to-Market, gaining broad exposure to business operations and executive decision-making. From analyzing performance metrics to improving internal processes, your work will help ensure teams have the insights and tools they need to succeed. You will also contribute to building scalable operating practices in a fully remote, international environment. This is an exciting opportunity for an analytical and proactive professional who enjoys solving complex problems and making a tangible impact in a high-growth SaaS business.

Accountabilities

Strategic Planning & Execution

Coordinate and manage the company's goal-setting processes, monitoring progress against key objectives and identifying potential deviations.

Support leadership in defining, implementing, and tracking Objectives and Key Results (OKRs) to ensure alignment across departments.

Conduct market, business, and operational research to develop actionable insights and recommendations that support strategic decision-making.

Analyze organizational performance and help identify opportunities to improve execution and achieve business objectives.

Decision-Making & Leadership Alignment

Ensure employees have timely access to relevant business information, promoting transparency, alignment, and informed decision-making.

Conduct analyses and experiments to evaluate business opportunities, identify trends, and recommend improvements.

Prepare strategic content, presentations, and performance updates for company-wide meetings, leadership discussions, and team offsites.

Support communication and alignment between senior leadership and cross-functional teams.

Process Improvement & Operational Excellence

Collaborate with department leaders to implement and continuously improve company-wide operating processes and frameworks.

Develop efficient systems for knowledge sharing, documentation, and collaboration across a distributed workforce.

Manage and continuously improve Notion as the organization's central knowledge management platform and Single Source of Truth.

Identify operational inefficiencies and recommend practical solutions to streamline workflows and improve productivity.

Support high-priority business initiatives and contribute wherever additional operational or strategic support is needed.

Explore and promote the use of AI tools and emerging technologies to improve internal processes and overall business efficiency.

Requirements:

3–6 years of relevant professional experience in management consulting, technology investment banking, venture capital, startup operations, or a combination of these fields.

Strong analytical and problem-solving abilities, with demonstrated experience using data and research to inform business decisions.

Good understanding of SaaS business models and key financial and operational metrics, including revenue, margins, operating costs, and cash burn.

Ability to interpret financial reports, assess business performance, and develop informed perspectives on organizational health.

Excellent organizational skills and exceptional attention to detail, with a proactive approach to managing multiple priorities and delivering high-quality work.

Strong written and verbal communication skills, including the ability to present complex information clearly and interact effectively with senior stakeholders. …