Customer Support Executive
HAPPY SQUARE OUTSOURCING SERVICES LIMITED
At a glance
Job description
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, particularly in the B2B sector. This role requires a strong understanding of customer needs and the ability to communicate effectively in Marathi, ensuring that our clients receive the best possible assistance.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist clients with product-related questions and issues, ensuring a high level of customer satisfaction.
- Collaborate with the sales team to support B2B sales initiatives and provide necessary information to potential clients.
- Maintain accurate records of customer interactions and transactions in our CRM system.
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- Identify and escalate complex issues to the appropriate departments for resolution.
- Provide feedback to management on customer trends and areas for improvement.
Required Skills:
- Strong communication skills in Marathi and English.
- Experience in customer support, preferably in a B2B environment.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using CRM software and other customer support tools.
- A positive attitude and a passion for helping customers succeed.
If you are a motivated individual with a passion for customer service and the ability to communicate effectively in Marathi, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our clients and contributing to our company's success.
Important dates
How to apply
- 1
Open the official careers page on shine.com.
- 2
Create an account and fill in your education and contact details.
- 3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF - 4
Submit and note your application ID for the test and interview emails.