Technical Support Specialist
GHRS TRAINING LLP
At a glance
Job description
We are seeking a dedicated Technical Support Specialist to join our team in Karnataka or Maharashtra. The ideal candidate will have a strong background in providing technical support and troubleshooting assistance to end-users. This role is crucial in ensuring that our clients receive timely and effective support for their IT-related issues.
Key Responsibilities:
- Provide first-line technical support to users via phone, email, or chat, ensuring a high level of customer satisfaction.
- Troubleshoot and resolve issues related to service desk operations, including software and hardware problems.
- Utilize ticketing tools to log, track, and manage support requests efficiently.
- Assist users with Microsoft products, including Outlook configuration and Microsoft Authentication processes.
- Collaborate with other IT teams to escalate and resolve complex issues as needed.
Read full description
- Maintain documentation of support processes and solutions to enhance team knowledge and efficiency.
- Stay updated with the latest technologies and best practices in technical support and service desk operations.
Required Skills:
- Strong understanding of service desk operations and technical support principles.
- Proficiency in using ticketing tools and service management software, particularly ServiceNow.
- Familiarity with Active Directory and user account management.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity to grow your career in technical support.
Key skills
- Active Directory
- Authentication
- Service Desk
- Servicenow
Important dates
How to apply
- 1
Open the official careers page on shine.com.
- 2
Create an account and fill in your education and contact details.
- 3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF - 4
Submit and note your application ID for the test and interview emails.