International Technical Support Specialist
GHRS TRAINING LLP
At a glance
Job description
We are seeking an International Technical Support Specialist to join our dynamic team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our international clients, ensuring their issues are resolved efficiently and effectively. This role requires a strong understanding of various technical systems and the ability to troubleshoot a wide range of issues, including printer and Wi-Fi problems, as well as configuration and installation of operating systems.
Key Responsibilities:
- Provide first-line technical support to international clients via phone, email, and chat.
- Troubleshoot and resolve issues related to printers, Wi-Fi connectivity, and other technical problems.
- Utilize ServiceNow for ticket management and tracking of client issues.
- Assist clients with Active Directory and Outlook configuration.
Read full description
- Document all interactions and resolutions in the service desk system.
- Collaborate with other technical teams to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Required Skills:
- Proven experience in technical support, preferably in an international setting.
- Strong troubleshooting skills, particularly with printers and Wi-Fi networks.
- Familiarity with ServiceNow and service desk operations.
- Knowledge of Active Directory and Outlook configuration.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.
Key skills
- Active Directory
- Service Desk
- Servicenow
Important dates
How to apply
- 1
Open the official careers page on shine.com.
- 2
Create an account and fill in your education and contact details.
- 3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF - 4
Submit and note your application ID for the test and interview emails.