Associate - Customer Care - Non - Voice 5A
genpact
At a glance
Job description
Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Read full description
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at and on LinkedIn, YouTube, X, and Facebook.
Job Description
Customer Interaction:
Handle incoming customer queries via phone, email, chat, or social media.
Provide accurate and timely information to customers regarding products, services, or policies.
Resolve customer complaints efficiently and escalate issues when necessary.
Process Adherence:
Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
Maintain documentation and update customer records accurately in the CRM or relevant databases.
Issue Resolution:
Analyze customer problems and provide appropriate solutions or alternatives.
Coordinate with other departments like technical support, billing, or logistics for issue resolution.
Quality Assurance:
Ensure high-quality customer interactions by adhering to quality standards.
Participate in training sessions and continuously improve knowledge of products and processes.
Data Management:
Accurately enter and maintain customer data.
Prepare reports on customer feedback, issues, and service efficiency.
Customer Retention:
Identify opportunities to upsell or cross-sell products or services.
Foster positive relationships with customers to enhance customer loyalty.
Feedback and Improvement:
Gather customer feedback and relay it to relevant teams for product or process improvement.
Suggest improvements in customer service processes based on customer interactions.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Customer Care, Customer Journey Mapping, Online Customer Support
Language
English (Required)
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Rotating (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day …
Key skills
- Agentic AI
- AI
- CRM
- Customer Retention
- ITIL
- Process Improvement
Important dates
Eligibility
Education
Graduate.
Age limit
See the official notice for the age limit.
How to apply
- 1
Open the official careers page on genpact.wd108.myworkdayjobs.com.
- 2
Create an account and fill in your education and contact details.
- 3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF - 4
Submit and note your application ID for the test and interview emails.