Business process Analyst-ServiceNow
Ecolab
At a glance
Job description
ServiceNow Senior Business Process Analyst - CSM, FSM, MCO, APO Focused
Key Responsibilities
Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities
Key Responsibilities:
Assist in the collection and documentation of business requirements.
Translate business needs into functional specifications and process flows
Identify gaps, inefficiencies, and opportunities for automation and optimization
Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to b usiness knowle dge also.
Read full description
Conduct research and analysis to support business decision-making.
Collaborate with stakeholders to identify and define project requirements.
Support the development of project plans and timelines.
Assist in the preparation of reports and presentations for management.
Participate in meetings and provide input on business processes and improvements.
Perform other duties as assigned by the Senior Business Analyst or Manager.
Recommend continuous improvements leveraging ServiceNow’s evolving capabilities.
Minimum Qualifications:
Bachelor’s degree in business administration , Information Technology, or a related field.
8+ years of experience in a business analysis or related role.
Familiarity with ServiceNow configuration, basics scripting , and integration capabilities.
Strong functional experience in Service Portals / ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
Good Understanding on ServiceNow foundational data and data models for more than 2 applications
Good Understating of ServiceNow best practices.
CSM experience is must have .
MCO, APO, FSM experience is a plus
Skills:
Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
Ability to manage multiple tasks and priorities.
Basic knowledge of data analysis and reporting.
Familiarity with project management software is a plus.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently and as part of a team.
High understanding of business analysis methodologies and tools.
Nice to Have
Certifi cation ITIL Expert or ITIL v3/v4 or
Certifications on ServiceNow CSA and Business Analyst from other institutions
Experience supporting global enterprise environments .
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Key skills
- Agentic AI
- AI
- Automation
- ITIL
- Servicenow
Important dates
Eligibility
Education
Graduate.
Age limit
See the official notice for the age limit.
How to apply
- 1
Open the official careers page on ecolab.phenompro.com.
- 2
Create an account and fill in your education and contact details.
- 3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF - 4
Submit and note your application ID for the test and interview emails.