Customer Support Executive - International (Chat & Voice) (Bidhannagar)
Drivado Transfers
At a glance
Job description
Customer Support Executive - International (Chat & Voice) (Bidhannagar)
Company: Drivado Transfers
Job Location: Bidhannagar, West Bengal, India
Employment Type: Full-time
Experience Required: 0 - 3 years
Salary: 1,92,000 - 2,40,000 per year
Were Hiring: Customer Support Executive - International (Voice & Chat)
Location : Kolkata Shifts : Rotational (Day/Night) Experience : 0-3 Years Department: Customer Support / Operations
Job Summary :
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.
Key Responsibilities :
Own end-to-end customer interactions across voice and chat (international & domestic)
Read full description
Deliver quick, accurate, and high-quality responses with a customer-first approach
Resolve queries and issues proactively with clear follow-through
Maintain clean and structured documentation
Ensure high service standards, customer satisfaction,
Operate with discipline by following SOPs, quality benchmarks, and processes
Stay flexible and aligned with global time zones and energetic operational needs
Required Skills & Qualifications :
1-3 years of experience in customer support (voice and/or chat process)
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Ability to handle pressure and manage difficult customers professionally
Basic computer knowledge (MS Office, typing skills)
Good listening skills and attention to detail
Ability to work in rotational shifts (including night shifts) and rotational week offs
Preferred Qualifications :
Experience in BPO/KPO or international call center environment
Exposure to global customer handling and cultural sensitivity
Shift Timings :
Day Shift: 11am - 9pm
Night Shift: 9pm - 7am
6 days Working (Rotational week-offs)
Compensation:
16,000.00 - 20,000.00 per month
Ability to commute/relocate:
Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
What is your current CTC
What is your expected CTC
What is your notice period
If selected, within how many days you can join us
Experience :
Customer support: 1 year (preferred)
Language :
English (preferred)
Hindi (preferred)
Shift availability:
Day Shift (preferred)
Night Shift (preferred)
Work Location:
In person .
Important dates
How to apply
- 1
Open the official careers page on shine.com.
- 2
Create an account and fill in your education and contact details.
- 3
Upload your resume as a PDF under the size the form asks for.
Photos to PDF - 4
Submit and note your application ID for the test and interview emails.