IT Analyst I, Supply Chain Systems

The Techno-Functional Analyst, Supply Chain Systems supports, enhances, and optimize systems used for Global Supply Chain Management (SCM) operations. The role provides functional and technical support for assigned Oracle Supply Chain Management modules and related applications. Working closely with the GSCM team, business stakeholders, internal, and external service providers, the Techno-Functional Analyst helps analyze operational needs, document requirements, configure approved system changes, test enhancements, troubleshoot issues, maintain accurate system data, and delivers scalable business solutions. The Analyst collaborates with global, regional, and local teams to drive process improvements, support integrations, and ensure efficient and reliable supply chain operations through consistent execution of SCM systems-support activities.

Roles and Key Responsibilities

SCM Technical & Functional Support

• Analyze business requirements and design end-to-end business, process, data, and technology solutions that improve organizational effectiveness and user experience.
• Configure, support, and optimize SCM modules and technologies, including procurement, purchasing, inventory management, costing, and supplier management.
• Support system enhancements, maintenance activities, and implementation of projects while monitoring service performance, troubleshooting production issues, and driving root-cause resolution.
• Coordinate with software vendors, implementation partners, and support providers to resolve issues, manage enhancements, and ensure service quality.
• Conduct fit-gap analysis, solution design, testing, user training, deployment, and post-production support.
• Evaluate alternative solution approaches and recommend scalable, maintainable, and cost-effective options.
• Ensure solution designs align with enterprise architecture, security, data governance, and integration standards.
• Define, monitor, and report performance metrics while measuring and communicating business outcomes from process and technology improvements
• Provide functional and technical support for assigned Oracle Fusion SCM modules and related applications, ensuring reliable system operation and effective support for procurement, supplier management, purchasing, inventory, and related supply chain processes.
• Analyze user needs, business processes, recurring system issues, and available system capabilities to recommend practical improvements in functionality, data quality, process efficiency, and user experience.
• Coordinate the investigation and resolution of application issues with business users, IT teams, and external service providers, documenting findings and escalating complex matters through established support channels.

Business Analysis & Process Improvement

• Partner with stakeholders across the supply chain, procurement, finance, and operations to gather and document business requirements.
• Develop business, functional, and solution design documentation and collaborate with technical teams on integrations, data structures, workflows, reports, automations, and custom capabilities.
• Identify, prioritize, and lead continuous improvement initiatives while recommending process, policy, data, and technology changes that improve efficiency and user experience and reduce risk.
• Serve as a trusted advisor to functional stakeholders, helping align technology capabilities with operational and strategic objectives.
• Facilitate prioritization of enhancement requests, projects, and operational support activities.
• Develop and maintain the capability of roadmaps aligned with functional goals and organizational priorities. …