Customer Care Representative

Other duties as required by department leadership

• At least 2 years of experience working in a high-volume support or customer service environment.

Knowledge of current music and technology industry trends.

Clear, concise, and warm communication, both written and verbal (internally and externally).

Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.

Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.

Ability to provide personalized, empathetic support while remaining efficient in a high-volume environment.

Adaptable and comfortable managing change in a dynamic work environment.

Professional, consistent, and positive “can-do” attitude

Works well both independently and as part of a team.

Experience with Zendesk or similar ticketing platforms is a plus.

Be comfortable working in a 24/7 operational environment under a rotational shift and rostering system.

• Be available to work 5 days per week, with working hours and weekly days off determined based on the operational roster.

Benefits @Believe:

#Flexibility – Just punch in leaves, not in time and out time

#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Sustainability – You can be a part of CSR program, represent yourself as a #Shaper and contribute to a better future.

Disclaimer:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.